FREQUENTLY ASKED QUESTIONS

THERE ARE TWO METHODS OF DOWNLOAD.


1. DOWNLOAD WEBPAGE

On completion of your PayPal purchase you may be automatically returned to our webpage download link. If so just click download link to download to your computer.

This is a new facility we have introduced to try to eliminate emailed download link errors. However NOT ALL our ebooks have this facility. But don't worry you will still have download link emailed to you..

2. EMAILED DOWNLOAD LINK!
If you did not receive your emailed download link within a reasonable time, our download email may be being blocked by your email or Internet supplier. So before you do anything else (like report us to PayPal), please make contact with us, also if possible supply another email address. We will review the problem and let you know the outcome.


Those that do report us to PayPal, without first contacting us for assistance may have their purchases refunded. We may take this action because unecessary reports tp PayPal involve us with uneccessary administration work, and reputational issues. Sorry but this is how it is!

Important

 

PAYPAL SECURITY UPGRADE

PayPal has announced that it will be upgrading its security configuration from May 2016. This may have a drastic effect on the operation of our site. As a website, there is little we can do, the configuration reuirements are in the hands of our ISP (Website Hosting Provider) who has to comply with the new PayPal specifications.

Are we confident our ISP can comply - NO! - (Many ISP's will be in this boat!)

What is the likely out come for you the customer. When you place an order through PayPay, you may not receive a download link. So if you have not receive one with the hour of purchase. Please Let Us Know! We will be monitoring all PayPal purchase very closely, so if we discoved, or receive your email, that a link has not been sent. We will manually process your order.

If this is the action we have to do, then please be patient, you will receive your order as soon as possible. Give us one working day to process.

We can onky apologise if you are affected by the PayPal update, but as indicated it is out of our hands.

Regards

Archan - Publishing Technical Service

 

 

 

Did not receive your eBook Download Link - Pre-PayPal Upgrade!

There are Four main causes:

What does the Download link look like?
Click Here to view an example

First:

Your Internet provider may be blocking our download emails. This has happened in the past and we contact the provider to sort the problem out.. These is no need to worry as we receive back the blocked email so we know it has happened. We will email you immediately the error is discovered to inform you that we know of the situation. And manually email you your eBook. This may take some time so please be patient.
Please contact your provider and request our email address be removed from there blocked list. Many thanks


Second:

You may experience this problem, and if you do, we usual find that on investigation the problem is not Archan's email server but it usually occurs when a customer uses a Free Email Account such as Hotmail, WndowsLive, Gmail etc. For some reason the Archan email is refused, or the Free Email account cannot find the customers email folder.


We always receive a copy of a customers download email, so we can test to check that it is not a technical problem at our end.


So what you need to do?

As your email account may have a problem, we may not be able to send you a manual download link to that email address! What you need to do is double check that your email address is CORRECT! Contact your email provider and see if there is a problem to why you are not receiving the Archan email. Finally supply us with an alternative email address if possible.


We will either reply to that email with the eBook as a file attachment, or send another download link to your alternative email address.

Third:

This is where PayPal stops your payment to undertake a "Payment Review " This means that PayPal does not trigger the download link and you normally have to wait at least 24 hours before PayPal releases the payment. The reason why PayPal does this we are not sure. We are notified when this happens and can send you a copy of the PayPal Payment Review email, if required.

Fourth - There is a problem with our system!

So In all cases please contact us so we can investigate what the problem is. And be assured we will keep you fully informed, and correct the problem. You may use this dedicated email address for a speedier responce:


sales@archan-publishing.com


We try to resolve all queries within 3 working days - Please be patient we will keep you informed

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